Legal
Refund policy
Last updated
We want The Money Reset to actually move your finances forward. If it does not, getting your money back should be the easiest part of the experience. Here is how it works.
The 30-day window
Email money-reset-studio@polsia.app within 30 days of your purchase and we will refund the full amount — no forms, no friction, no need to explain. We may ask what went wrong so we can improve the next version, but answering is optional and will not affect your refund.
Why a digital product has a refund window
The Money Reset is a digital download — once the files are on your device, we cannot take them back. The 30-day window exists to make sure you have time to read the guide, try the worksheets, and decide whether the plan is for you before the refund option closes. We trust you to be honest with us about it; we extend the same trust back.
How to ask for a refund
- Email money-reset-studio@polsia.app from the address you used at checkout.
- Include the order number or the email address you used at checkout so we can find the transaction.
- Tell us which tier you bought (Starter, Reset Bundle, or Full Reset System).
That is the whole process. You do not need to delete the files first.
How long it takes
We confirm refunds within one business day — usually faster. Stripe then returns the money to your original payment method. Most refunds land on the card within 5 to 10 business days, depending on your bank. We will send a confirmation email with the Stripe refund reference once it is processed.
After a refund
Your download link stops working once the refund clears, and we remove the associated download record from our system. The PDFs you already saved are yours to keep on your device, but please do not redistribute them — the same license terms in our Terms of service apply regardless of refund status.
If something is broken
If a file is missing, corrupt, or unreadable, that is on us — tell us and we will re-send a fresh copy right away. If the replacement also fails, the refund policy above applies and you are entitled to a full refund regardless of how long it has been since purchase.
Support before a refund
Most refund emails we get are actually support questions in disguise — “The workbook will not open on my iPad,” “I cannot find the bonus worksheets.” If something is not working, send us a note first. We can probably fix it in one email, and you get to keep the plan you paid for.